Terms & Conditions of sale

These terms and conditions apply to all transactions dealt with by BETTER BOUNCE LTD either orally or in writing, and its associated companies, the BETTER BOUNCE DIRECT website found at www.betterbouncedirect.com and any other associated websites, and any promotion, offer, quote, email, memo or other documentation made by BETTER BOUNCE LTD. ALL CONTRACTS ARE SUBJECT TO contracts force major

By placing an order or purchasing with BETTER BOUNCE LTD you agree to these terms and conditions unless otherwise agreed by BETTER BOUNCE management.

BETTER BOUNCE LTD reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time. It is your responsibility to check these Terms and Conditions periodically for changes.

Our promise to you:

BETTER BOUNCE LTD are one of the largest manuacturers of inflatables, and other such products. Our management and staff have over 25 years of experience in the industry and we aim to provide you with excellent products, an excellent service and at an excellent price.

Products:

All our products are designed by our experienced and recognised team. Each product should have been inflated and tested by our appointed tester and should come up to the standard of the appropriate bodies, organisations and regulations.

To make sure that problems are not incurred BETTER BOUNCE LTD will always try confirm the specifics of your order. Responsibility will rest with you to make sure that there hasn't been any omissions or discrepancies upon the order form. Confirmation of the order and our terms and conditions will be made if BETTER BOUNCE LTD are not contacted to contradict this assumption.

A copy of your order may not be sent if the order and collection are made within a short period of time or if not necessary or due to unforeseen circumstances (including staff absences and machine faults or shortages).

If a copy of your order form is not sent out you will have been directed to look at our Terms and Conditions when placing the order. Please note that while every effort is made to ensure that exact production and/or details are met, we will not issue refunds or discounts if due to a lack of availability or general misunderstandings of the order.

All our designs are entered onto our computer with particular colour and design specifications. We also try to stock a range of popular inflatables and designs. Note that an extra fee may be charged if particular designs or colours are wanted.

Cancelling or returning your product once ordered may be subject to a restocking fee.

The final decision on orders, pricing, confirmation and delivery details and methods rests with the BETTER BOUNCE LTD management only.The final price will be confirmed on contact. If a mistake is made on pricing by BETTER BOUNCE LTD staff we will always try to honor it unless the price stated is unreasonable or will not cover production costs.

We always try to keep our promise about pricing on advertisements, company details and other forms where pricing occurs. Prices, promotions, special offers and quotes are though subject to change or withdrawal without announcement.

Payment can be made by credit card, debit card, direct money deposits in to a Santander bank account or by cheque. Please allow for 10 working days for your cheque to clear before we begin with your order. Certain payment methods may require further security checks. In the unlikely event of further checks becoming necessary then Santander and/or West Yorkshire police will only carry them out. No checks will be contrary to your rights under the Data Protection Act 1998.

All Orders will be cancelled if a balance payment has not been made within 30 days of the full order being completed. Failure to make the balance payment within the agreed time would mean you for-fitting your deposit to enable us to sell the items made for you on to other clients​​ after making reasonable attempts to contact you.

Copyright, Intellectual Property, Trade marks & Patents during production.

Betterbounce LTD are able to manufacture custom products to the client’s specifications, however please note that when customisation is required, we are only able to commission artwork & designs if you agree to obtain permission from the copyright owner, Intellectual Property owner, Trade mark owner, Patent owner of the ideas, designs, Images or artworks you intend to use along with permission for its alteration/ Manipulation.

Permission for any of the above will not be checked, verified or obtained on your behalf & we insist that the client ensures compliance at all times.

Betterbounce Ltd will not be held responsible for any unauthorised usage and in placing an order with us you agree to accept full responsibility of the consequences of breaching any relevant laws. The client also agrees to provide Betterbounce Ltd, along with its employees & directors indemnity should any legal claims arise.

Please conduct your own research or speak to a relevant solicitor prior to placing an order if you are unsure. A good source of information can be found through the following link for general advice https://www.gov.uk/topic/intellectual-property/copyright

In addition to the above, In purchasing any of our hook & loop products you agree to purchase retrofit panels form ourself and no one else. It is prohibited to purchase, design, copy or manufacture, commision or use for commercial hire and hook & look products that fit with our design that are not manufactured by ourselves.

Although no IP currently exists with the IP office, we rely on the "poor mans copyright" by virtue of trading history, web submissions and historic photographs which is usually enough proof enough in the eyes of a courtroom that an infringement has occurred, However have every intention to register our design at such a time that it becomes a viable option in the future.

Photographs & pictures: Please be aware that in purchasing from and paying our invoice, you give permission for Betterbounce to retain the legal and moral rights to all photographs taken of equipment that was manufactured or sold by us and indemnify us from any legal issues arising as a result. That means that in purchasing one of our items you agree to allow us to use any photographs taken by you as a customer or use any photographs in your possession. This Includes but is not limited to your own customers, events without any further express permission from yourselves after purchase.

We also retain the right to take pictures from any internet source we choose, Ie, any of your website, flyers and social media accounts etc without asking permission. We then retain the right to publish these on our own marketing materials such as website etc and distribute them to new customers as we see fit.

If you are a purchaser, please feel free to use our photographs from the website if the photographs are shown in our factory indefinitely but please bear in mind that all other photographs will be taken from other customers Facebook/ website accounts etc of which we do not keep an accurate record. Please only use photographs from our website for advertising purposes until your item arrives. Please ensure that all Betterbounce photographs are removed within 30days of delivery to ensure a fair policy to the photograph taker. If unsure which is which please call us on the number displayed on this website.

Please be aware that we rely heavily on the pictures acquired in the manor outlined above and the products are subsidised accordingly to reflect the lack of a photography shoot. Should you not wish to indemnify us or agree to the above, please inform us at the time of order & please be aware that there will be a £125 waiver charge.

Should you object to any terms and conditions after you have received the product, please let us know in writing and we will endeavor to exchange the photographs as soon as we manufacture the next unit as a gesture of good will.

ALSO, Many of the products on this website are stock google images for advertising and marketing purposes only. Not all products have been manufactured or are for sale by Betterbounce Direct.

Caring for your artwork: Whilst the artwork is of the highest most robust quality, It must be cared for properly. do not use any excessive force. Do not use any bleach or strong cleaning products. Always roll artwork up & DO NOT fold it in order to avoid cracking/ spalling over time. Do not sit objects on top of artwork and do not keep it wet for long periods of time.Notwithstanding the above the artwork is very very robust and the above is just a precaution.

All artwork is UV cured or laminated for durability @ our discretion.​

Delivery of goods:

Delivery of goods will be within a reasonable period of time. In paying Betterbounce for delivery, you agree for us to appoint a 3rd party courier for you on your behalf. The contract therefore exists between yourself and the couriers with Betterbounce acting as an appointed agent.

All our deliveries are undertaken by a Third party delivery company. This is not our own in house service and as such, all deliveries will be subject to their terms and conditions. These should be requested, received, read & understood in full before we dispatch and are available upon request as amendments cannot be made after payment has been made..

All delivery dates quoted by BETTER BOUNCE LTD, either verbally or in writing should be taken as our best estimate even if a promise or guarantee is made verbally or in writing. This is because we use a 3rd party courier and as such it is impossible to guarantee on there behalf. DELIVERY DATE DOES NOT FORM PART OF OUR CONTRACT WITH YOURSELF.

Estimate of delivery dates DO NOT form part of the sales contract & we STRONGLY SUGGEST THAT YOU DO NOT TAKE BOOKINGS FOR THE EQUIPMENT JUST IN CASE.

Our deliveries cannot guarantee and exact delivery date. are made by a 3rd party and as such we use , UPS, CITY LINK &/Or any other more respected brands, along with there approved contractors for reliability purposes only and will not compromise quality over cost under any circumstances. However once again, For all 24 & 48hrs deliveries we use TNT, Expect Distribution where possible although we reserve the right to change this service without notice.

Returns on some non inflatables items such as blowers are accepted providing they are brand new and unused & returned at your oen expense. The delivery date does not form part of the contract and as such no refunds can be offered or that the delivery & In the rare In the unlikely event of multiple item purchases being sent at various times and through different methods please allow for a reasonable period of time for your order to be completed.

We accept NO responsibility for consequential loss or damage rising as a result of any deliveries. This includes damaged goods, changing delivery dates etc

If delivery cannot be made due to receiver absence or if the delivery address is changed after dispatch from the BETTER BOUNCE LTD premises then further delivery charges may be incurred. These further delivery charges will be charged to you (our customer) at the third party delivery company's fees.

In addition to the above, you are reminded that all delivery dates and times are approximate & the 3rd party services are completely out o our control. Should your delivery time/ dates be crucial, we strongly advice you to appoint your own couriers to avoid disappointment. We will not be held responsible for any loss or damage occurring as as a result of a missed deadline.

In addition to the above, you are reminded that all delivery services are completely out o our control. Should your delivery time/ dates be crucial, we strongly advice you to appoint your own couriers to avoid disappointment. We will not be held responsible for any loss or damage occurring as as a result of a missed deadline and in paying our invoices you enter into contract and indemnify us of any legal action, claims or damages arising as a result.​

Lost goods: In the event that goods are lost, missing or stolen, The loss will be reported to the appropriate courier service who will deal with the complaints accordingly. In most cases, the procedure is to place a trace or a missing items request onto the couriers system in order for a search to begin. A search usually lasts for upo 28 days before a declaration of lost can be made. The 28days starts from the date of the initiated trace NOT the date we entered into correspondence.

After the 28 days expired and the goods have been declared lost we can initiate the claims procedure. As soon as we receive this confirmation, We will refund you and persue the damages on your behalf.

As frustrating as this process maybe, we do have to give the couriers chance to locate the goods before they are replaced and the correct procedures have to be followed.

In addition to the above, you are reminded that all delivery services are completely out o our control. Should your delivery time/ dates be crucial, we strongly advice you to appoint your own couriers to avoid disappointment. We will not be held responsible for any loss or damage occurring as as a result of a missed deadline and in paying our invoices you enter into contract and indemnify us of any legal action, claims or damages arising as a result.

Goods damaged in transit: In the event that goods are damaged in transit, The damage must be spotted and reported to the delivery driver immediately on delivery. DO NOT sign for the goods under any circumstances and reject the parcel. In ALL cases, accepting delivery and physically keeping the goods is has the exact same effect as not signing. In order for a claims process to be initiated, The gods must have been rejected and not be in your possession. Accepting delivery and will make things very difficult to persue on your behalf and will slow down the investigation process whilst leading to an almost impossible claim.

Once a damaged item has been rejected and returned, It will be reported to the appropriate courier service who will deal with the complaints accordingly. In most cases, the procedure is to place an investigation or claim request onto the couriers system in order for an investigation to begin. An investigation usually lasts for upo 28 days before a declaration can be made. The 28days starts from the date of the initiated report was submitted, not the delivery date of the goods or the date we entered into correspondence.

After the 28 days has expired, It may take upto another 28 days for a refund to be received. Sadly, until the outcome of the couriers is known and settled we will not be in position to offer a solution, refund/ replacement or advice. As frustrating as this process maybe, we do have to give the couriers chance to investigate and this is out of our hands.​

In addition to the above, you are reminded that all delivery services are completely out o our control. Should your delivery time/ dates be crucial, we strongly advice you to appoint your own couriers to avoid disappointment. We will not be held responsible for any loss or damage occurring as as a result of a missed deadline and in paying our invoices you enter into contract and indemnify us of any legal action, claims or damages arising as a result.

General delivery information:

All deliveries are made by reputable delivery companies so please bear this in mind when placing an order. We use TNT or UPS through a 3rd party agent for smaller packages and Expect Distribution through the pallet network for pallet consignments for most mainland UK deliveries as a general rule, however we may use other companies if TNT, UPS or Expect cannot meet our requirements & the agencies mentioned may contract out our deliveries.

Please be aware that all delivery services are based on commercial business terms and as such it is presumed that you have the correct to tools to offload & accept the delivery. Not all delivery vehicles are fitted with a tail lift and or fork truck. If you do not have the correct tools to offload, Please make us aware in advance and we can arrange a different delivery method, However this will attract a significant extra fee. Likewise, refused deliveries will incur a re-delivery charge.​

There is no tracking service available as all deliveries are based on a commercial service delivering between the commercial hours of 8am to 6pm. It is your duty to have someone available to accept delivery. No calling cards, telephone calls or reminders will be issued. Should you require an update please contact the couriers direct using your postcode as a reference No, or contact us direct and we will be happy to accommodate your request.

Should you require a domestic delivery service, please advice us at the time of booking & we will be more than happy to accommodate your request.

TNT can be contacted as follows:

Web Address: http://www.tnt.com/express/en_gb/site/home/help-center.html​

Telephone Number: 0800 100 600

UPS can be contacted as follows:

https://www.upstoday.com/?utm_source=Google&utm_medium=CPC&utm_campaign=TMP&gclid=Cj0KEQjwyum6BRDQ-9jU4PSVxf8BEiQAu1AHqh0Ly6QXa6D0CQhPqeKsOcJqRYj-LHMWSwHbmAEe6ioaAsRf8P8HAQ

Telephone Number: 06457877877

Expect can be contacted as follows:

Web Address: http://expectdistribution.com/

Telephone Number: 01274 378220

Email Address: info@expectdistribution.com

All mainland deliveries are on a 24hr service contract. Details of which can be found by contacting TNT or Expect direct. All delivery companies are a 3rd party and have no connection with our business. As such, we cannot guarantee services out of our control and will not be held liable for any delays or failed deliveries. Should your delivery be time sensitive, we would be happy to accommodate self collection or your own couriers.

Please remember that you have 30 minutes to inspect deliveries made by pallet and 15 minutes for deliveries made as a package. Please ensure you are prepared for delivery as to avoid disappointment. DO NOT sign for goods that are damaged and return them immediately.

When signing for a delivery, you are signing to say that you have inflated or checked the goods to a level you are happy with and are 100% satisfied with the goods. Should goods not be checked on delivery, we cannot be held responsible for any return fees associated with the products. The delivery service we pay for includes check and return free of charge, Please take advantage of this and do not sign for goods unchecked.

ALSO NOTE: All commercial deliveries from Betterbounce will be delivered to your specified billing address that the card is registered to. It is presumed that​ anyone at your specified address has authority to inspect them and sign for them & the condition of them. If this is not the case then please inform us otherwise when booking a delivery.

Please see Terms & Conditions for further information and specific delivery details: https://www.better-bounce.co.uk/pages/terms-and-conditions#BodyContent

In addition to the above, all delivery dates and times are approximate & the 3rd party services are completely out o our control. Should your delivery time/ dates be crucial, we strongly advice you to appoint your own couriers to avoid disappointment. We will not be held responsible for any loss or damage occurring as as a result of a missed deadline.

Please read our Terms & Conditions for further details.

DELIVERY DATE DOES NOT FORM PART OF THE CONTRACT

Privacy:

The details you give to BETTER BOUNCE LTD should be correct or correct as to your best knowledge.

All details given are given to us on the presumption of being kept confidential. BETTER BOUNCE LTD is committed to protecting your privacy. We will not sell or disclose personal information to any third parties, unless permission is granted, except successors in title to our business and, if required, government bodies and law enforcement agencies.

You have a right to access the personal information held about you. To obtain a copy of the personal information we hold about you, please contact us.

Warranty & Repairs (General):

All our products are under the BETTER BOUNCE LTD guaranteed warranty. The BETTER BOUNCE LTD warranty lasts for 24 months from point of purchase on most products manufactured.

Warranty covers only manufacture faults or material faults. It will not cover general wear and tear or cuts and rips in the material. If it does fall within our warranty then we will pay for the repair under our return to base warranty scheme. you return it to base and we will repair it free of charge no matter how big the issue.

The BETTER BOUNCE LTD guaranteed warranty only applies to the person who purchased the product from BETTER BOUNCE LTD. NO WARRANTY IS TRANSFERABLE.

Completion of repairs will be done within a reasonable period of time. Please remember that during particular periods of the year, a reasonable period may be longer than other periods of the year. We will always try to fit it around yourselves and bookings that you have been made, but we will not be responsible for consequential loss because of the repair. Repairs and exchanges may take upto 12 weeks but If it's our fault we will endeavour to lend you a similar inflatable or allow you to keep the defective product providing it is safe. No further compensation will be offered.

If it does not fall within our warranty, if the product is over 12 months old or if the product has not been designed and manufactured by BETTER BOUNCE LTD there is a minimum fee of £50 for repairs. Our word is final in terms of warranty regardless of any outside opinions and expressions.

All stock inflatables are warranted for a period of 24 months from the date of purchase to be free from manufacturing or materials defects. Breach of any of the rules for safe operation will invalidate the warranty.

The 2 year warranty covers the material and stitching work, The artwork is subject to 6 months warranty and roofing material upto 1 year, all blowers are 1 years warranty with a 1 years extended warranty on completion of warranty card and returning to the suppliers.This warranty is honoured by Gibbons and NOT betterbounce.

Any warranty claims outside of the actual warranty work such as out of pocket expenses, loss of earnings, return to base expenses will be dismissed. Betterbounce will not accept responsibility for any loss or damage associated with any aspect of warranty work, however we will endeavor to return the item to you as quickly as possible.

Better Bounce has over 20 years’ experience of Inflatable manufacture and a very low warranty returns rate. We can tell the difference between a genuine defect and those caused by neglect, misuse or damage. Our decision is final as regards warranty claims and we reserve the right to charge for repairs that do not meet warranty conditions. Any item undergoing a formal inspection and deemed not to have a genuine warranty issue will attract a £45 inspection fee made payable before collection.

In the event of a warranty claim, in the first instance please send your claim in writing or email to the address listed on our contact us page with photographs of the defect attached or enclosed for instructions. Then after a preliminary decision is made we will be happy to take delivery of your goods.

The buyer is responsible for delivery and collection of the product to and from our premises, including all shipping and handling costs. Upon delivery, the product will be inspected for manufacturers defects.

Once in receipt of goods, Better Bounce will then carry out authorised repairs either under warranty or as a charged repair and package the goods according to your chosen collection method.

This warranty is NOT transferable and proof of purchase will be required. Nothing herein affects any additional statutory rights conferred by law.

Please Note: We are not a mail order company, We are a personal & commercial manufacturing company and as such every Betterbounce sale is made on a personal collections basis ensuring you are able to inspect your purchase before it leaves the building, although we are happy to arrange carriage for you at your cost. On this note it is therefore the sole responsibility of the purchaser to arrange and pay for delivery to and from our premises for warranty work to be undertaken. NO EXCEPTIONS.

PLEASE NOTE: ALL manufactured products and warranties are designed to cope with a fair usage policy. This is based on a typical hire of 1 or 2 times per week during peak periods in summer and NOT constant use and abuse from Permanently sited locations including but not limited to Funfairs, Showmans Locations, Permanent pitches, Seafront & theme park attractions. Inflatables located in un-ordinary locations should expect accelerated wear and tear and may not be covered by the warranty. Locations close to the seafront and other abnormal environments will be excluded from the warranty.

Social Media: Any discussions over warranty released into the public domain such as social media will invalidate your warranty. The warranty is in place for the client to take advantage of our obligations to rectify any issues you may have. Problems do occur and we are human BUT we will work tirelessly to resolve any issues where feasible.

Artwork: No returns are accepted on non standard or custom products. All returns on other items must be done within 14 working days. restocking fees apply.

Art Work: All of our inflatable products can be provided with art work if required. To take a look at the art work we offer please visit our art work section or CLICK HEREto be redirected. Please read the item description carefully to check if art work is included with this particular product.

Betterbounce LTD are able to manufacture custom artwork to the client’s specifications, however please note that when customisation is required, we are only able to commission artwork if you agree to obtain permission from the copyright owner, Intellectual Property owner, Trade mark owner, Patent owner of the ideas, designs, Images or artworks you intend to use along with permission for its alteration/ Manipulation.

Permission for any of the above will not be checked, verified or obtained on your behalf & we insist that the client ensures compliance at all times.

Betterbounce Ltd will not be held responsible for any unauthorised usage and in placing an order with us you agree to accept full responsibility of the consequences of breaching any relevant laws. The client also agrees to provide Betterbounce Ltd, along with its employees & directors indemnity should any legal claims arise.

Please conduct your own research or speak to a relevant solicitor prior to placing an order if you are unsure. A good source of information can be found through the following link for general advice https://www.gov.uk/topic/intellectual-property/copyright

General Construction:

Please also note that certain designs such as Slides & Disco Domes that receive large amounts of seam pressure require to be made in a conventional seam method as opposed to a flat stitch and as such can distort the artwork at seams. If this is a problem, Please let us know in advance and we can alter the panels to take a flat stitch but this may reduce the warranty length. ​We also reserve he right to change stitching methods on any other product where we see fit. Betterbounce do not posses the technology to produce seamless artwork on traditionally seamed inflatables. The stitching method also does not form part of the contract and you will often find physical black seam guidlines printed into the artwork to ensure maximum accurancy.

EN14960 Warranty issues:

All our inflatables undergo a strict testing procedure to ensure our inflatables comply with EN14960 (Current Version) We have 3 testing regimes in place and in the unlikely event that any warranty work is required, your request will be dealt with as follows;

Regime 1 - This is our standard regime in which the test is performed in house by our experienced staff. Our safety inspection certificates are issued by Either Lee Scott, Daniel Kirby or Martyn Holmes. All of which have either 25 years manufacturing of inflatables experience or have sat the RPII training course. We do not issue RPII branded or Pipa branded Certificates in house. We only issue Betterbounce certificates confirming that our inflatables comply with EN14960 as standard.

We issue all our inflatables with a design review pack which is welcomed by RPII testers, Pipa testers & Adips testers. This pack give full specifications, wind loading calculations, anchor point calculations, operating instructions, maintenance guidance and much more.

Any warranty issues arising in relation to en14960 under regime 1 should be treated in the exact same manor as any normal warranty claim, in which all goods shall be returned to base under our return to base warranty for manufacturers re-inspection regardless of who brought the issues to light. All warranty work will be carried out by Betterbounce Direct at the expense of Betterbounce Direct. Any Warranty claims made that are incorrect will incur a minimum test fee of £85 for the false claim

Any warranty claims outside of the actual warranty work such as out of pocket expenses, loss of earnings, return to base expenses, legal expenses, RPII testing expenses, Pipa testing expenses and any other expenses will be dismissed.

If you are unsure, Please request a copy of our design review pack in advance of your purchase or prior to delivery to ensure you are happy with its contents. Alterations & updates cannot be made after manufacture.

Regime 2 - This regime is the RPII regime which involves the en14960 test procedure being carried out by an independently qualified RPII inspector and a test certificate endorsed by the RPII being issued on the inflatable.

In this case the RPII inspector carries full professional indemnity insurance and all decisions made are protected under the RPII scheme. EN14960 claims will be forwarded to the RPII inspection directly for action, However we are happy to offer a mediation service and agree for our factory to be used as a neutral test area. Any warranty work arising will be dealt with by the RPII inspector.

If you are unsure, Please request a copy of our design review pack in advance of your purchase or prior to delivery to ensure you are happy with its contents. Alterations & updates cannot be made after manufacture.

Regime 3 - This regime is the Pipa regime which involves the en14960 test procedure to be carried out by a Pipa & RPII registered inspector and a certificate and compliance tag issued by the RPII/ PIPA inspector.

In this case the RPII/ PIPA inspector carries full professional indemnity insurance and all decisions made are protected under the RPII scheme. EN14960 claims will be forwarded to the RPII & PIPA inspector directly for action, However we are happy to offer a mediation service and agree for our factory to be used as a neutral test area. Any Warranty work arising will be dealt with by the RPII inspector.

Notwithstanding all of the above we are open to suggestions by other inspectors/ testers on all gray areas of en14960 & do proactively encourage the testing system as a whole. We are happy to be challenged on any aspect of our manufacture and are more than happy to put any items right at our own expense should we agree.

All our products are developed inline with en14960 and issued with a certificate of compliance. Any issues surrounding en14960 compliance should be put to us in writing at any point during the warranty period and we will arrange for the inflatable to be inspected under our return to base warranty.

Sadly it is all too common that the interpretation of the regulations are exploited for financial gain or misinterpreted for financial gain and as such our en14960 warranty terms are in place

To Avoid any issues at a later date, please specify which test you would prefer at the time of manufacture. Your chosen test will determine how your warranty claim is dealt with so please be familiar with all test methods. For further details please visit our TESTING PAGE and our HEALTH & SAFETY to make an informed decision before purchase.

Any misrepresentation, false advertising, breach of contract and en14960 claims leading to refund requests will be dismissed. Only correction work under en14960 will be considered as outlined above. Please remember that when purchasing an inflatable from Betterbounce you are choosing to acept our opinion on all areas of testing and the way in which we interpret en14960 unless choosing another test method.

AS OF 17.07.2016 ALL TEST CERTIFICATED WILL BE EMAILED ELECTRONICALLY.​

Please Note: Should any of our items be tested by a 3rd party such as PIPA or RPII after the initial test period and it be unfortunate enough to fail, betterbounce will not honour the rectification works unless you requested the original test at time of manufacturer to be RPII or PIPA as the en14960 has many clauses which are regarded as a grey area or an area requiring risk assessment and as such one testers “Opinion” may vary from our own BUT many not necessarily be incorrect. IE, If you requested a PIPA Tag & test at the time of order/manufacture, these changes will be perused on your behalf.

Please remember that when purchasing an inflatable from Betterbounce you are choosing to acept our opinion on all areas of testing and the way in which we interpret en14960 unless choosing another test method.

Remember that EN14960 only covers inflatables designed specifically for bouncing and sliding by children. Novelty inflatables, Simulator inflatables, Rodeo inflatables, Activity inflatables, Knockout Inflatables, adult inflatables & other inflatable items are not legislated for and as such we must use our own interpretation of what is and what isn't safe. We do use snippets from en14960 and En1177, along with our own judgement and issues a 12 month safety certificate based on our interpretations. Should you have any specific test requirements please consult with your ADIPS, RPII or PIPA inspector prior to ordering/ purchasing and we will be happy to accommodate your requirements. Alterations made after initial test will not be considered.

If you are unsure of anything, Please request a copy of our design statements & drawings in advance of your purchase or prior to delivery to ensure you are happy with its contents. Alterations & updates cannot be made after manufacture.

EN14960 Warranty issues: - Inflatable tags

Max user height and Max Number of users details also available on request.

Safety Inspection Certificate:

Our safety inspection certificates are issued by Either Lee Scott, Daniel Kirby or Martyn Holmes. All of which have either 25 years manufacturing of inflatables experience or have sat the RPII training course. We do not issue RPII branded certificates, Pippa branded Certificates. We only issue Betterbounce certificates confirming that our inflatables comply with EN14960 unless specifically requested at time of order. RPII & PIPA tests attract an extra charge.

We issue all our inflatables with a design review pack which is welcomed by RPII testers, Pippa testers & Adips testers. This pack give full specifications, wind loading calculations, anchor point calculations, operating instructions, maintenance guidance and much more.

Any EN14960 issues must be addressed as outlined above.Remember that EN14960 only covers inflatables designed specifically for bouncing and sliding by children. Novelty inflatables, Simulator inflatables, Rodeo inflatables, Activity inflatables, Knockout Inflatables, adult inflatables & other inflatable items are not legislated for and as such we must use our own interpretation of what is and what isn't safe. We do use snippets from en14960 and En1177, along with our own judgement and issues a 12 month safety certificate based on our interpretations. Should you have any specific test requirements please consult with your ADIPS, RPII or PIPA inspector prior to ordering/ purchasing and we will be happy to accommodate your requirements. Alterations made after initial test will not be considered.

On inflatables accompanied by a Design review pack, we reserve the right to be shortened the test procedure as we see no reason to re-measures the castles height, width or length. We also see no reason to recalculate bouncing areas, number of anchor points, maximum user heights, maximum number of users, bed & wall heights, perform Flame retardant tests of materials (as we batch test on delivery) as all these points will be carried out on the first product in which the design review is completed. A proper test will still be carried out with regards to all other aspects. If you have any queries regarding this, please contact us prior to order.

Artwork & Copyright:

All of our inflatable products can be provided with art work if required. To take a look at the art work we offer please visit our art work section or CLICK HERE to be redirected. Please read the item description carefully to check if art work is included with this particular product.

Betterbounce LTD are able to manufacture custom artwork to the client’s specifications, however please note that when customisation is required, we are only able to commission artwork if you agree to obtain permission from the copyright owner, Intellectual Property owner, Trade mark owner, Patent owner of the ideas, designs, Images or artworks you intend to use along with permission for its alteration/ Manipulation.

Permission for any of the above will not be checked, verified or obtained on your behalf & we insist that the client ensures compliance at all times.

Betterbounce Ltd will not be held responsible for any unauthorised usage and in placing an order with us you agree to accept full responsibility of the consequences of breaching any relevant laws. The client also agrees to provide Betterbounce Ltd, along with its employees & directors, along with its employees & directors indemnity should any legal claims arise.

Please conduct your own research or speak to a relevant solicitor prior to placing an order if you are unsure. A good source of information can be found through the following link for general advice https://www.gov.uk/topic/intellectual-property/copyright

All artwork is UV cured or laminated for durability @ our discretion.

you will often find physical black seam guidlines printed into the artwork to ensure maximum accurancy.

Please note: Whilst we do offer a professional printing service, we are not a printing company at heart, all graphics sent to us are processes automatically by our print rip software based on the images you provide. Should you require specific RGB, CMYK or PANTONE colour coding, this must be included at the time of order and we will send the drawing to an appropriate engineer for a quotation. If this information is not provided at the time of order Betterbounce cannot and will not be responsible for any colour discrepancies. Any colour profiling work is chargeable. standard prints may not be identical and may differ, even on the same unit.

You will often find physical black seam guidlines printed into the artwork to ensure maximum accurancy.

Payments & Transactions

All payment methods accepted by Betterbounce Direct are subject to different terms & conditions and transaction fee's as follows;

  • Cash transactions are subject to a 0% fee
  • BACS transactions are subject to a 0% fee
  • Cheque transactions are subject to a 0% fee
  • Bankers Draft transactions are subject to a 0% fee
  • Chaps transactions are subject to a 0% fee
  • Paypal Transactions are subject to a 3% fee
  • Credit card transactions are subject to a 1% fee (Mastercard maybe higher)

Please be aware that from time to time our Bank provider or debit card service provider may delay payments for anything from 2hrs to 14days for our own protection on grounds of security. Unfortunately goods cannot be released until payment has been verified by ourselves at the bank. We cannot accept screenshots as proof of payment. Payment must be bank verified approval.

. Betterbounce will not be held liable for any delays or financial implications arising as a result.disappointment We currently bank with Santander & due to the large value of our transactions, coupled with the large nu,ber of international transactions, they regularly hold transactions or place a block on our account until it has been verified further. These blocks can last upto 7 days which can be frustrating as a customer. Please bear this in mind when choosing a payment method or please make payment in full as to avoid

Due to the high number of fraudulent debit card claims, we now use a Credit/ Debit card verification method. If a debit card declaration is made and later found to be false, the card will be debited by the 1% (or appropriate fee) without prior notice. Should you not agree to these terms and conditions, please find an alternative payment method.

Please note, all transaction records and invoices are only kept for 30 days after the end of OUR financial year. Financial requests after this date can be sent to our accountant but will be charged at a rate of £25 per request & £25 per invoice. Any invoicing errors, VAT queries, shipping queries, export sales taxes or any other financial queries cannot be investigated or rectified after this date either without attracting accountancy fees of £50 or greater. In both cases these fees must be paid by the client NOT Betterbounce.

Legal fees: In the rare occasion that we enter into a legal dispute for any reason, Our fees for involvement are as listed below. All fees are chargeable to the relevant person. These fees cover anything form formal correspondence to attending legal meetings or court and are based on real time costs to the business & the normal charge out rate to clients. Travel and other expenses will also be chargeable at the appropriate rates.

In the event of court action, All fees and expenses will be filed for recovery by the opposition in ALL cases.

Betterbounce - Schedule of legal fees
Staff type Charge Out rate
Office Staff Time £26.5ppph
Factory Staff Time £30.00ppph
Design Staff Time £48.00ppph
Company Directors Time £48.50ppph
3rd party book keepers time £25.00ppph
3rd party accountants time £45.00ppph
Legal Advice Time £45.00ppph
Solicitors Time £45.00ppph
barristers time £95.00-£450ppph

Internet & Website Disclaimer:

BETTER BOUNCE LTD does not promise that the site or any content, service or feature of the site will be error-free or uninterrupted, or that any defects will be corrected, or that your use of the site will provide specific results. The site and its content are delivered on an “as-is” and “as-available” basis. All information provided on the site is subject to change without notice. Better bounce direct cannot ensure that any files or other data you download from the site will be free of viruses or contamination or destructive features. Better bounce disclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability and fitness for a particular purpose. Better bounce direct disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site and/or any better bounce direct services. You assume total responsibility for your use of the site and any linked sites. Your sole remedy against better bounce direct for dissatisfaction with the site or any content is to stop using the site or any such content. This limitation of relief is a part of the bargain between the parties.

The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

***TRADE TERMS AND CONDITIONS - TRADE BLOWERS
1. This Agreement
1.1 These Terms and Conditions form a legally binding agreement between you (“you” or “your company”) and Betterbounce concerning the supply of goods by us to you.
1.2 By requesting a sale you confirm that you have read these terms and conditions and agree to comply with them and with any variations made by us from time to time.(this is usually done through receipt of an an invoice, no actualy)
+2. Your Trade Account
2.1 You must apply to us and request to be taken on as a trade customer, your acceptance will be confirmed by email to which a copy of our Terms and conditions will be attached.(this is usually done through receipt of an an invoice)
2.3 On confirmation that you have been accepted as a trade customer you will be able to commence purchasing and make payment (this is usually done through receipt of an an invoice)
2.4 We reserve the right to terminate this agreement without notice if we suspect that you have been involved in any fraudulent or illegal activity.
3. Prices, Ordering, Payment and Delivery
3.1 We try to ensure that product details displayed on our site are correct and up to date. However, any error or omission in any information on the site, or in any electronic communication, sales information, quote , price lists, invoice or any other document issued by us will be subject to correction without any liability on our part. Images of products on site are intended only as a guide and actual product may differ in some respects. All weights and dimensions when given are very very approximate. All dimensions are approximate and all measured from a CAD drawing of the product NOT a real time measurement. Due to the nature of inflatables and how they inflate, bow, bubble, twist, warp & rise off the floor when inflated, the measurements given will vary massively from those given on this website. If measurements are crucial always add 2ft for clearance just in case.
3.2 all prices and quotations are ex vat.
3.3 We will endeavour to deliver goods as soon as possible after confirmation and payment usually the next working day unless you have been advised differently.
3.4 It is your responsibility to check goods before accepting them for damage as once signed for couriers will not accept responsibility for damages.
3.5 Where applicable tracking will be provided for all goods despatched and it is your responsibility to ensure that goods have been received and signed for. We cannot accept responsibility where goods are reported un-delivered more that 5 days after dispatch.
4. Warranty and Returns
4.1 All goods sold under a trade invoice are sold with No Warranty
4.2 In the event that problems occur with items purchased you can purchase parts where available at cost or you can by prior arrangement return goods to us for repair at your expense. If goods are to be returned for repair we must be notified as to when they will be returned back to us and by which courier. All goods returned must have paperwork with them detailing what the problem is, we will advise cost of any repair work work before it is carried out to ensure that this is the route you wish to take.
5.Liability
5.1 Our liability for matters in relation to which liability by law cannot be excluded or limited shall not excluded or limited and the rest of this clause 5 shall be subjected to this proviso.
5.2 Goods supplied by us are not tested or sold as fit for any particular purpose only fit for purpose for what they are designed and tested to do.
We shall not be liable for any loss of business , loss of revenue, loss of profits, loss of goodwill, loss of opportunity or any in-direct, special, exemplary, consequential, incidental or punitive loss or any damage whatsoever , even if advised of the possibility of such damages

*What happens with Delivery?

All deliveries are made by reputable delivery companies so please bear this in mind when placing an order. We use TNT through a 3rd party agent for smaller packages and Expect Distribution through the pallet network for pallet consignments for most mainland UK deliveries as a general rule, however we may use other companies if TNT or Expect cannot meet our requirements.
TNT can be contacted as follows:
Web Address: http://www.tnt.com/express/en_gb/site/home/help-center.html​
Telephone Number: 0800 100 600

Expect can be contacted as follows:
Web Address: http://expectdistribution.com/
Telephone Number: 01274 378220
Email Address: info@expectdistribution.com

All mainland deliveries are on a 24hr service contract. Details of which can be found by contacting TNT or Expect direct. All delivery companies are a 3rd party and have no connection with our business. As such, we cannot guarantee services out of our control and will not be held liable for any delays or failed deliveries. Should your delivery be time sensitive, we would be happy to accommodate self collection or your own couriers.
Please remember that you have 30 minutes to inspect deliveries made by pallet and 15 minutes for deliveries made as a package. Please ensure you are prepared for delivery as to avoid disappointment. DO NOT sign for goods that are damaged and return them immediately. When signing for a delivery, you are signing to say that you have inflated or checked the goods to a level you are happy with and are 100% satisfied with the goods. Should goods not be checked on delivery we cannot be held responsible for any return fees associated with the products. The delivery service we pay for includes check and return free of charge, Please take advantage of this and do not sign for goods unchecked.

All pallet deliveries will require a fork lift truck

Use of Images and Text

The use of images and text from the BETTER BOUNCE LTD website is not permitted under any circumstances unless it bears our logo in the background. This is due to the rising number of competitors stealing our products. Please feel free to contact us if we can supply you with any pictures, text or further information that would be of assistance. Remember, all pictures, text, designs and trademarks are subject to the copyright rules and legislation of the United Kingdom and invoice for the sum of £165+vat per infringement will be received, plus a further sum of £165+vat per week for every week the infringement continues.

E-bay

BETTER BOUNCE LTD respect all the rules and terms laid down by EBay and its sites. Please read them before bidding or purchasing any product from us through its sites.

We accept payment through direct deposit into our bank account, debit cards and cash only, unless otherwise stated. Paypal and Credit Card Transactions will be subject to a 3% transaction fee

We do not promise that the product purchased from BETTER BOUNCE LTD via EBay will be ready for immediate collection or delivery and that the final price and an estimation of delivery should be found out by contacting BETTER BOUNCE LTD as some areas of the UK may be slightly higher.

As a general rule, Ebay listings are manufactured from a lower grade PVC, a sort of try before you buy option designed to get a company up and running, Notwithstanding this, the products are of a good quality and are manufactured by the same highly experiences staff.

Feedback:

BETTER BOUNCE LTD welcomes feedback. We believe we offer an excellent service to all customers. BETTER BOUNCE LTD also understands that occasionally problems can be encountered. If there is any area that you are unhappy about or would like us to improve then we would like to hear from you so that next time everything works perfectly. We would also like to hear from you if everything is up to your satisfaction and the progress of your product and your company.

All details given to BETTER BOUNCE LTD are kept secure and are never given out to any third party companies without prior permission.

The certificate gives detailed information about the inflatable such as the date & company of manufacture. This is the only certificate required by law as proof of an annual safety inspection.

Cancellations:

Cancellations will be subject to differing levels of charges depending on order type.

All cancelled orders relating to inflatables & PVC products will be subject to 25% cancellation fee.

All cancelled orders relating to custom products not in our standard range will be subject to 50% cancellation fee to cover design and set up fees.

All cancelled orders relating to accessories such as 1.5hp blowers and pegs will be subject to a 10% re-stock fee.

All cancelled orders relating to moonwalk fans will be subject to a 25% restock fee.

All cancelled orders relating to delivery charges paid for will be subject to a 10% cancellation fee.

All payments originally paid by Credit card will still incur the 3% transaction fee as the 3% fee is non refundable.

All Orders will be cancelled if a balance payment has not been made within 30 days of the full order being completed. Failure to make the balance payment within the agreed time would mean you for-fitting your deposit to enable us to sell the items made for you on to other clients. It is also not our responsibility to check contact details are correct.

Return of goods:

All stock returned must be done so at the buyers expense and must be in an unused and undamaged condition. All items will be inspected at some point after arrival and both inflatable & funds will be held in quarantine until such an inspection has taken place. should there be any issues, funds will be held until such time as the issues can be resolved. Inspections may take upto 30 days.

All items returned through no fault of our own, ie, the buyer changed there mind will be subject to a minimum re-stock fee of 50% on standard products only. This returns policy does not cover any goods manufactured to order. Only stock items. All custom made products are non refundable.

Items returned as faulty will be repaired under our return to base warranty. No exchange will be offered.

Returns must also be completed within 14days or returns will be rejected.

NO RETURNS ARE ACCEPTED ON ANY CUSTOM PRODUCTS OR PRODUCTS MANUFACTURED TO ORDER

General Refund

All general refunds for instances such as over payments, Mistaken payments and other straight forward refunds will take place within 14 days and must be refunded by bacs only. Refunds onto cards are only possible before 5pm on the same day as the initial transaction.

Deposits

Deposits received are non refundable on items manufactured for your needs. All Orders will be cancelled if a balance payment has not been made within 30 days of the full order being completed. Failure to make the balance payment within the agreed time would mean you for-fitting your deposit to enable us to sell the items made for you on to other clients. It is also not our responsibility to chase clients, although reasonable attempts will be made to contact you.

Extended orders/ Additions to existing orders - Deposits maybe transferred to other products added to orders for ease of transaction during the course of our business together providing a steady 25% deposit is held across all orders. Should this deposit level drop below 25% then we reserve the right to request an additional deposit balance to cover the additions to secure the continued manufacture of goods.

Should part of the order be collected/ ready or shipped at the client or manufactured request, there must still be a clear 25% balance help on the remaining order in order to keep goods held. Should this deposit level on drop below 25% then we reserve the right to request an additional deposit balance to cover the additions in order to release stock.

Under no circumstances will completed stock be released unless that particular item, including shipping is 100% paid and a balance of 25% remains in place to cover the remainder of the order.

Should these terms lead to cancellation, Standard cancellation terms will apply.

Custom designs & variations to standard products

All stock returned must be done so at the buyers expense and must be in an unused and undamaged condition. All items will be inspected at some point after arrival and both inflatable & funds will be held in quarantine until such an inspection has taken place. should there be any issues, funds will be held until such time as the issues can be resolved. Inspections may take upto 30 days.

Items returned as faulty must be done so at the buyers expense and must be in an unused and undamaged condition and will be repaired under warranty. All custom designs & variations to standard products are excluded from our 30% restock and exchange. No refunds or exchanges are accepted under any circumstances on any custom designs & variations to standard products.

Should errors be made on our part during manufacture, Will will endeavor to rectify the problem under warranty, however any issues relation to errors between quotation data and data supplied via order form or purchase order will be dismissed. Remember; We are only able to carry out requests made in writing at the time of order.

It is very common that multiple selections or contradictions are discussed during the quotation stage which can lead to confusion. ALL ORDERS MUST BE RECEIVED IN WRITING either via order form or purchase order in order to guarantee accuracy.

Please ensure that your full specification is listed at the time of order as this is the information we will use to manufacture your product. Any previous discussions or correspondence will not be taken into account.

In the absence of any formal specification or special instructions, we will revert to our standard specification. It will be presumed that only specifications given in writing at the time of order are crucial.

Please be aware that Flame retardant (FR) coatings on some materials can be shorter than others. The length of time a fabric remains FR varies depending on usage, UV and water exposure, air conditions, cleaning products and other influential factors. As a result, some fabrics will are excluded from our 2 years warranty period, However FR, waterproofing & barrier sprays are available in a simple spray format on the internet and we reserve the right to redirect you towards a re-application spray should any materials fail.

NO RETURNS ARE ACCEPTED ON ANY CUSTOM PRODUCTS OR PRODUCTS MANUFACTURED TO ORDER​

Specification & Quality

All PVC materials used will be 610gsm Polyester or nylon coated double sided in PVC and finished with a caped grain (excludes slip sheets and accessories) We currently use three different material suppliers so material specification may vary slightly from product to product. Please advise us if you require a specific type of material

  • All thread will be No20 Twisted bonded nylon in natural or black thread.
  • All Hook & Loop (commonly know as Velcro) will be VELCRO® however Mansams Samgrip will be used as a substitute when velcro stock are depleted
  • All Zips will be No10 Double sided, extra thick weave. Location and style of zip may vary & not always feature a Velcro flap.
  • All anchor points will be durable yet flexible & contain metal D-rings where its main purpose is bouncing and sliding.
  • All PVC will be .5mm thick as an average indicator from the supplier
  • All other materials will be of good, sound quality & we reserve the right to very these materials at our discretion.
  • All seams on toys will be sewn flat or internal where possible and not hemmed with webbing.
  • All stitching will be intact with an acceptable loose stitch limit of 1 per 5,000 stitches.
  • All side walls and or toys attached direct to the bed will be either internally or flat stitched direct to the bed.
  • Some of the corners at the final closing up of the build (usually at the base of the inflatables) will not be fully sewn in and around due to construction techniques, but sewn upto the seam which maybe more visible on external seams than internal & this may result in some air loss. This will be a maximum of 35mm and should not effect pressure points.
  • External seams are used on the outside of all walls, (including outside slide walls) and the base of all inflatables.
  • All artwork is UV cured or laminated for durability at our discretion.
  • Anchor and zip quantities, locations & exact positions vary from machinist to machinist. All inflatables will contain a minimum of 1 zip.
  • We reserve the right to choose the stitch method in any given area for ease of build. We will use either external, internal, sandwich, flat stitched, hemmed, rolled, double rolled for ease of build.
  • Please be aware that Flame retardant (FR) coatings on some materials can be shorter than others. The length of time a fabric remains FR varies depending on usage, UV and water exposure, air conditions, cleaning products and other influential factors. As a result, some fabrics will are excluded from our 2 years warranty period, However FR, waterproofing & barrier sprays are available in a simple spray format on the internet and we reserve the right to redirect you towards a re-application spray should any materials fail.

PLEASE NOTE: ALL manufactured products and warranties are designed to cope with a fair usage policy. This is based on a typical hire of 1 or 2 times per week during peak periods and NOT constant use and abuse from Permanently sited locations including but not limited to Funfairs, Showmans Locations, Permanent pitches, Seafront & theme park attractions. Inflatables located in un-ordinary locations should expect accelerated wear and tear and may not be covered by the warranty. Locations close to the seafront and other abnormal environments will be excluded from the warranty.

Replication of existing products

We are happy to replicate any existing products providing you have full copyright and permission to do so. Authorisation will not be sought by Betterbounce Direct.

Please bear in mind that replication from photographs or internet images are quite difficult and can only be designed using judgement, approximate proportions of scale, approximate measurements and good design instincts and as such, the finished product may vary slightly from the original. Betterbounce will not be held liable for any discrepancies.

The most accurate way to ensure 100% satisfaction is to deliver the existing product direct to us for replication. Whilst this is the most accurate method of production there will be some small discrepancies due to the inflatable nature of the product & the different construction techniques/ materials used by different manufacturers but the essence of the product will still remain and almost unnoticeable to the untrained eye.

Betterbounce Direct will not be held responsible for any variants in material type, material colour tone, artwork colour tone or quality. The replication will be done using our standard materials, procedures, construction techniques and other current supplies traditionally used by Betterbounce which may differ from the original regardless of supplier (Including previous Betterbounce products)

In the absence of any formal specification or special instructions, we will revert to our standard specification. It will be presumed that only specifications given in writing at the time of order are crucial. We do not work to pantones as standard and all pan-tone management is chargeable. ​

All artwork is UV cured or laminated for durability @ our discretion.​

Although we are able to manufacture custom products to the client’s specifications, please note that when customisation is required, we are only able to commission artwork & designs if you agree to obtain permission from the copyright owner, Intellectual Property owner, Trade mark owner, Patent owner of the ideas, designs, Images or artworks you intend to use along with permission for its alteration/ Manipulation.

Permission for any of the above will not be checked, verified or obtained on your behalf & we insist that the client ensures compliance at all times.

Betterbounce Ltd will not be held responsible for any unauthorised usage and in placing an order with us you agree to accept full responsibility of the consequences of breaching any relevant laws. The client also agrees to provide Betterbounce Ltd, along with its employees & directors indemnity should any legal claims arise.

Please conduct your own research or speak to a relevant solicitor prior to placing an order if you are unsure. A good source of information can be found through the following link for general advice https://www.gov.uk/topic/intellectual-property/copyright

Variations in design:

All betterbounce products are hand made and as such there will be discrepancies in the way in which they are made. all sewers have there own unique style and way of manufacturing our inflatables. As such, identical products may often differ when examined close up.

wall tabs will be higher or lower, roofs may be in sewn in, not sewn in, longer, shorter & zips may be in different locations. artwork will inevitably differ from those shown on the website due to the nature of inflatable printing techniques. Should you require exact and identical products, there would be a 20% co-ordination surcharge. Please mention at the time of booking if you have any special zip or roof requirements etc and we will accommodate your request. Mistakes cannot be rectified after.

In the absence of any formal specification or special instructions, we will revert to our standard specification. It will be presumed that only specifications given in writing at the time of order are crucial.

Advertised Freebies explained:

*1 Years annual safety inspection:

This certificate is issued with the inflatable and will correspond with the serial number located on the inflatable itself. This certificate proves that the inflatable has been manufactured with the current British & European standards.

*Free - 2 Year return to base warranty on all new units:

All stock inflatables are warranted for a period of 24 months from the date of purchase to be free from manufacturing or materials defects. Breach of any of the rules for safe operation will invalidate the warranty.

Better Bounce has over 20 years’ experience of Inflatable manufacture and a very low warranty returns rate. We can tell the difference between a genuine defect and those caused by neglect, misuse or damage. Our decision is final as regards warranty claims and we reserve the right to charge for repairs that do not meet warranty conditions. Any item undergoing a formal inspection and deemed not to have a genuine warranty issue will attract a £45 inspection fee made payable before collection.

In the event of a warranty claim, in the first instance please send your claim in writing or email to the address listed on our contact us page with photographs of the defect attached or enclosed for instructions. Then after a preliminary decision is made we will be happy to take delivery of your goods.

The buyer is responsible for delivery and collection of the product to and from our premises, including all shipping and handling costs. Upon delivery, the product will be inspected for manufacturers defect. Any work and any work deemed not to fall within.

Once in receipt of goods, Better Bounce will then carry out authorised repairs either under warranty or as a charged repair and package the goods according to your chosen collection method.

This warranty is NOT transferable and proof of purchase will be required.

Nothing herein affects any additional statutory rights conferred by law.

Please Note: We are not a mail order company, We are a personal & commercial manufacturing company and as such every Betterbounce sale is made on a personal collections basis ensuring you are able to inspect your purchase before it leaves the building, although we are happy to arrange carriage for you at your cost. On this note it is therefore the sole responsibility of the purchaser to arrange and pay for delivery to and from our premises for warranty work to be undertaken. NO EXCEPTIONS.

Getting started with your 2 year warranty couldn’t be easier. As with all warranties, all we ask is that you complete the details at the bottom of the page issue'd with your inflatable and return them to us at your convenience within 3 months of your purchase.

YOUR DETAILS MUST BE RECEIVED WITHIN 3 MONTHS OF YOUR PURCHASE TO BE VALID. THIS IS VERY SIMPLE BUT VERY IMPORTANT. NO RETEST OR WARRANTY WORK WILL BE UNDERTAKEN UNDER ANY CIRCUMSTANCES SHOULD YOU NOT HAVE REGISTERED YOUR PRODUCT WITH US WITHIN 3 MONTHS AND BE ABLE TO PRODUCE A VALID ACTIVATION NUMBER.

We can accept your details returns by post or email but please ask for confirmation to ensure we have received it and it has been activated. Please do not just presume as this can lead to issues at a later date. No activation is complete without an activation number.

To use your vouchers and/ or warranty, simply jot down the activation number given after the registration process and use them your leisure. Vouchers are non-transferable and valid from the date of first purchase listed on the invoice .

Please Note: 2 Year warranty excludes any ebay purchases and any purchase where the construction material is of a lower grade than advised on our website. Inflamatt, Mansam & Coating applications are covered by our 2 year guarantee. Other materials may not be covered, although at the time of manufacture a range of materials can be offered so please make an informed decision. The price of the items usually helps reflect the materials used in construction. If in doubt, Please CONTACT US before purchase. We stock 200 rolls of material of which ALL is inflamat or Coating Applications. Other and cheaper materials must be specifically ordered in.

*Free - Testing vouchers for annual safety Re-tests.

Our 3 years testing voucher guarantee is valid for 3 years from the date of your initial safety certificate. Vouchers are non-transferable and the original test certificate & invoice must be presented on arrival. Our testing service is similar to that of a car MOT. Any work required will be agreed & confirmed prior to work commencing. Any work required as a result of the test will be chargeable as you would expect, However work will not be carried out without your approval and a price agreed in advance.

This replaces or initial 3 years free testing scheme. Our 3 years free testing scheme will still be honoured but we do reserve the right to refuse under certain circumstances and or request the use of independent couriers where appropriate for all tests in this section of the terms & conditions.

*Free - Design review pack (Ideal for those looking ADIPS, PIPPA & RPII).

Our design review packs come complete with all crucial design information required to obtain any of the above bodies approval at the time of testing. The document gives details of manufacturer, supplier, blower & material specification, fire retardency test information, wind loading calculations & methodology to ensure a tester has all the information required to perform the test with ease. This information is also very useful for local councils and large organisations. A must have for large and small operators alike.

*Free - Risk Assessment

The risk assessment we provide in our pack is a perfect example of what risk assessment should be used on an event of any size. The paper copy in our pack is more of a generic guide, However, the risk assessment template is available to download and edit to suit all our products from our download centre on the internet and the full address is given on the risk assessment document we provide with all new products. Remember, as with all risk assessments, they should really be site specific & a site visit is recommended.

*Free - Tailored hire agreement.

The hire agreement included is a paper version which shows what should be and what should be included in a hire agreement between you and your customers. This version was originally checked over by an independent no win no fee solicitor to ensure that the most basic types of claim are protected against. Should you like our version of the hire agreement, The template is available to download and print as many times as you like from our download centre on the internet. The full address is given on the hire document. Please note: A hire agreement does not remove the need for public liability insurance.

*Free - Anchor Pegs

All our inflatables come with the appropriate number of anchor steaks included. The number of anchor points is calculated by a very large wind loading calculation and IS an exact science. Its not as simple as just whacking in any old steaks. The steaks we provide comply with the current version of BS/EN14960 in which the steaks must achieve a minimum of 163kn of resistance. As a result our steaks are manufactured to the following specification.

  • Heavy duty steel reinforced peg
  • 16mm plain thick re-bar
  • 380mm long (as required by british standards)
  • 50mm Radius (as required by british standards)
  • 100mm Return (as required by british standards)

PLEASE NOTE: Any pegs other than 16mm thick, 380mm long with a 100mm radius and 100mm return are Illegal. These pegs are plain non galv steel

*Free - Anchor Peg Beg

All our inflatables come complete with a PVC peg bag to keep all your pegs nice and safe.These bags also help keep the dirt and grime away from your inflatables during transportation. Extra peg bags available in our accessories section if required.

*Free - Large concealed zip opening underneath the inflatable for quick deflation.

All our inflatables are fitted with at least 1 deflation zip. The largest of inflatables have up to 4 zips included. This is usually concealed underneath the inflatable so it cant be accessed by any adventurous customers or users like some of the side wall fitted zips we've all seen. The zips we use are vary large and robust and will last for years and year. All extra zips are available at a cost of £20 each (standard) or £40 each (large)

*Free - Sewn in blower tube strap to prevent accidental deflation.

Although everybody always uses the strap used to wrap the inflatable up to secure the blower tube in place, we sew an additional strap in place just in case.

*Free - Quad stitched bed and Quad stitched stress points.

All our inflatables come complete with a quad stitch bed and stress points to ensure maximum durability. Every time an overlapping panel is sew together there is 6 layers of stitching applied to ensure it wont fail.

*Free - Customise your own inflatable... Substitute any colours free of charge.

All our inflatables are cut designed and cut using state of the art design and CNC software to within 100th of a millimeter ensuring unravelled accuracy. This method allows us to re-colour any group as panels as we see fit. So for example... if we have a red, blue & green bouncy castle and you decide you don't like the green... just let us know and we'd be happy to substitute the green for say purple at no extra cost. However please bear in mind that if you to swap out green for purple. ALL the green will turn purple. to select individual panels would require extensive re-programming.

*Free - Sewn in rain cover on all bouncy castles where stated.

All our range of bouncy castles include a free shower cover/ sun canopy where stated. this is a lightweight nylon roofing material available in blue, green, yellow, black & white. If no roof colours are specified at the time of order, we will choose an appropriate colour for you.

In addition to the above: All new start-up companies choosing to purchase inflatables from us will receive the following to help them along their way… PLEASE NOTE: We are not psychic, you must inform us if you are a new start up company. At the back of your sales pack there is a form that must be completed and returned for us to activate your freebie. Simply return the form to us at our current address and we will complete the work for you.

*Free - Yellow pages listing

We will create you a free Yellow pages business listing for you. This should dramatically help you on your way to inflatable success online. We have a link with yellow pages that should make this process quick and efficient. you will also receive a one line of free text in the paper book. Please note that you may receive in some cases a verification telephone call to confirm that the details are genuine. They usually try upgrading you too but there are not very pushy so feel free to say no.

Remember, to submit your listing we will need your Name, Business Name, Business Address, Email Address, Web Address and a Brief description of your company... Easy.

*Free - Google submission (Secret quick listing backdoor URL)

Ever noticed how hard it is to get listed on Google? Well not with Betterbounce Direct, The UK's favourite Bouncy castle manufacturer. We will create you a free Google listing using the backdoor listing URL to Googles search engine. Please note that you may receive in some cases a verification telephone call to confirm that the details are genuine. They usually try upgrading you to Adwords but simply request a trial instead and you'll get a credit voucher to start your campaign and see the results for yourself. And by all means feel free to say no.

Remember, to submit your listing we will need your Name, Business Name, Business Address, Email Address, Web Address and a Brief description of your company... Easy.

*Free - Bing submission

We will create you a free Yellow pages business listing for you. This should dramatically help you on your way to inflatable success online. We have a link with yellow pages that should make this process quick and efficient. you will also receive a one line of free text in the paper book. Please note that you may receive in some cases a verification telephone call to confirm that the details are genuine. They usually try upgrading you too but there are not very pushy so feel free to say no.Free - submission to our UK online hire directory to help generate more income

Remember, to submit your listing we will need your Name, Business Name, Business Address, Email Address, Web Address and a Brief description of your company... Easy.

*Free - Submission to the Betterbounce Nationwide Hire Directory.

This one does exactly what it says on the tin. you get a free listing on the Betterbounce nationwide hire directory (Exclusive to Betterbounce bouncy castle manufacture and sales Customers)

*Free - Submission to the Betterbounce Nationwide Sales Directory

This one does exactly what it says on the tin. you get a free listing on the Betterbounce nationwide Sales directory (Exclusive to Betterbounce bouncy castle manufacture and sales Customers)

Where you can list used inflatables and accessories relating to bouncy castle manufacture & sales completely free of charge. Please remember to let us now when an items sold so we can keep the information section up to date.

*Free - £50 discount voucher for the Bouncy Castle Network.

The Bouncy Castle Network is one of the largest networks for operators. The network offers bespoke website designs at very low prices. The network hosts a range of features for a range of prices where results speak for themselves. The network offers online booking systems and booking management which really takes the stress out of the whole process and allows much quicker business growth. Many of our customers go on to run very successful websites through the BCN. We are now please to be able to offer you a £100 discount voucher to get your new bouncy castle business off to a flying start. Please note, this discount is only open to new customers of BCN and against the mega pack startup pack.

*Free - How to start, run & operate a bouncy castle hire company 50+ page guide.

This freebie does exactly what it says on the tin. its a 50 page guide designed to help you set out in the bouncy castle world with your new purchase. It will give hints and tips on how to drum up more work, where to get help and advice, insurance information and much much more. Well worth a read.

*Free - All the help and advice you could ever need.

As always we have a Leeds based Inflatable manufacturing company with 25 years of experience at our fingertips and were always happy to help you out. We don't claim to know everything but we know most of it & if we don't have the answer, we will know someone who does.

Feel free to contact us anytime.

Lead time: All standard products take from 2 to 4 weeks to be designed, cut, manufactured, hand painted, inspected and all documentation to be compiled. Please note that stock levels do vary from season to season and it is recommended to check our "In Stock Products" link on the left hand side of the page.

Delivery Areas: Our standard delivery fee for palletised delivery throughout the UK is £69. Please note that you can fit up to 4 inflatables (depending on size of course) in one consignment so multiple purchases may be beneficial. Scottish Highland and some of the London Low Emission Zones may be more expensive but can be confirmed on receipt of a postcode.

If you have any further questions, please feel free to CONTACT US using the links provided.

VAT Notes: All our current prices are clearly displayed on the website but subject to VAT.

We will endeavour to ensure that the prices shown on this website are correct. If for any reason the price(s) of any item(s) are incorrect at the time you place an order with us, we will contact you at the earliest possible opportunity to advise you of this. At this point you have the right to change or cancel your order. Any payments made or due will be adjusted or refunded to account for any changes or refunds as the circumstances dictate.

Delivery charges to your area- please phone or email.

You affirm that you understand that all transactions are subject to plus the current rate of VAT if you are a UK Customer. If you are an EU customer outside the UK and you provide us with your VAT number in your country, once the number has been authorised, no VAT will be payable. For customers outside the EU ie Australia, Africa, USA, South America etc no VAT is payable. Commercial customers are deemed business to business transactions and therefore not covered by the sale of goods act.

Whilst there is an active shopping cart with prices on the site, it calculates the prices without VAT as we export internationally and as such VAT rates vary. Please call to clarify your purchase with the correct final charge of VAT. (If applicable in the country you reside, along with the correct carriage costs.)

All prices whenever quoted either on the website, in correspondence or verbally are all plus VAT at the current rate.

All our current prices are clearly displayed on the website. We will endeavour to ensure that the prices shown on this website are correct. If for any reason the price(s) of any item(s) are incorrect at the time you place an order with us, we will contact you at the earliest possible opportunity to advise you of this. At this point you have the right to change or cancel your order.

Any payments made or due will be adjusted or refunded to account for any changes or refunds as the circumstances dictate. Delivery charges to your area- please phone or email. You affirm that you understand that all transactions are subject to plus the current rate of VAT if you are a UK Customer. If you are an EU customer outside the UK and you provide us with your VAT number in your country, once the number has been authorised, no VAT will be payable.

For customers outside the EU ie Australia, Africa, USA, South America etc no VAT is payable. Commercial customers are deemed business to business transactions and therefore not covered by the sale of goods act. Whilst there is an active shopping cart with prices on the site, it calculates the prices without VAT as we export internationally and as such VAT rates vary. Please call to clarify your purchase with the correct final charge of VAT. (If applicable in the country you reside, along with the correct carriage costs.)

All prices whenever quoted either on the website, in correspondence or verbally are all plus VAT at the current rate.

Please Enter you details here to Subscribe to our monthly special offers & Industry information updates. We will not bombard you with mountains of Junk email or pass your details onto a 3rd party.

*Most of the products on this website have been drafted as a concept product and purely as a marketing exercise. The artwork used may require a licensee fee to be paid in order to allow us to reproduce it for commercial gain.

This will be discussed at time or order and the license acquisition may take upto 4 weeks unless a license is already held. The products shown above will have been reworked and have new artwork sewn into for sale.