Delivery

All deliveries are made by reputable delivery companies so please bear this in mind when placing an order. We use TNT or UPS through a 3rd party agent for smaller packages and Expect Distribution through the pallet network for pallet consignments for most mainland UK deliveries as a general rule, however we may use other companies if TNT, UPS or Expect cannot meet our requirements & the agencies mentioned may contract out our deliveries.

Please be aware that all delivery services are based on commercial business terms and as such it is presumed that you have the correct to tools to offload & accept the delivery. Not all delivery vehicles are fitted with a tail lift and or fork truck. If you do not have the correct tools to offload, Please make us aware in advance and we can arrange a different delivery method, However this will attract a significant extra fee. Likewise, refused deliveries will incur a re-delivery charge.​

There is no tracking service available as all deliveries are based on a commercial service delivering between the commercial hours of 8am to 6pm. It is your duty to have someone available to accept delivery. No calling cards, telephone calls or reminders will be issued. Should you require an update please contact the couriers direct using your postcode as a reference No, or contact us direct and we will be happy to accommodate your request.

Should you require a domestic delivery service, please advice us at the time of booking & we will be more than happy to accommodate your request.

TNT can be contacted as follows:

Web Address: http://www.tnt.com/express/en_gb/site/home/help-center.html​

Telephone Number: 0800 100 600

UPS can be contacted as follows:

https://www.upstoday.com/?utm_source=Google&utm_medium=CPC&utm_campaign=TMP&gclid=Cj0KEQjwyum6BRDQ-9jU4PSVxf8BEiQAu1AHqh0Ly6QXa6D0CQhPqeKsOcJqRYj-LHMWSwHbmAEe6ioaAsRf8P8HAQ

Telephone Number: 06457877877

Expect can be contacted as follows:

Web Address: http://expectdistribution.com/

Telephone Number: 01274 378220

Email Address: info@expectdistribution.com

All mainland deliveries are on a 24hr service contract. Details of which can be found by contacting TNT or Expect direct. All delivery companies are a 3rd party and have no connection with our business. As such, we cannot guarantee services out of our control and will not be held liable for any delays or failed deliveries. Should your delivery be time sensitive, we would be happy to accommodate self collection or your own couriers.

Please remember that you have 30 minutes to inspect deliveries made by pallet and 15 minutes for deliveries made as a package. Please ensure you are prepared for delivery as to avoid disappointment. DO NOT sign for goods that are damaged and return them immediately.

When signing for a delivery, you are signing to say that you have inflated or checked the goods to a level you are happy with and are 100% satisfied with the goods. Should goods not be checked on delivery, we cannot be held responsible for any return fees associated with the products. The delivery service we pay for includes check and return free of charge, Please take advantage of this and do not sign for goods unchecked.

ALSO NOTE: All commercial deliveries from Betterbounce will be delivered to your specified billing address that the card is registered to. It is presumed that​ anyone at your specified address has authority to inspect them and sign for them & the condition of them. If this is not the case then please inform us otherwise when booking a delivery.

Please see Terms & Conditions for further information and specific delivery details: https://www.better-bounce.co.uk/pages/terms-and-conditions#BodyContent

In addition to the above, all delivery dates and times are approximate & the 3rd party services are completely out o our control. Should your delivery time/ dates be crucial, we strongly advice you to appoint your own couriers to avoid disappointment. We will not be held responsible for any loss or damage occurring as as a result of a missed deadline.

Please read our Terms & Conditions for further details.

*Most of the products on this website have been drafted as a concept product and purely as a marketing exercise. The artwork used may require a licensee fee to be paid in order to allow us to reproduce it for commercial gain.

This will be discussed at time or order and the license acquisition may take upto 4 weeks unless a license is already held. The products shown above will have been reworked and have new artwork sewn into for sale.