Delivery
All UK mainland deliveries are made by reputable delivery companies, so please bear this in mind when placing an order. We use APC, Walkers Transport, Leeds Parcel Company, or Ipost through a third-party agent for smaller packages, and Leeds Parcel Company pallet network for pallet consignments for most mainland UK deliveries as a general rule. However, we may use other companies if APC, LPC, Ipost, or Leeds Parcel Company cannot meet our requirements, and the agencies mentioned may contract out our deliveries.
Please be aware that all delivery services are based on commercial business terms, and as such, it is presumed that you have the correct tools to offload and accept the delivery. Not all delivery vehicles are fitted with a tail lift or fork truck. If you do not have the correct tools to offload, please make us aware in advance, and we can arrange a different delivery method. However, this will attract a significant extra fee. Likewise, refused deliveries will incur a re-delivery charge.
There is no tracking service available, as all deliveries are based on a commercial service delivering between the commercial hours of 8 am to 6 pm. It is your duty to have someone available to accept delivery. No calling cards, telephone calls, or reminders will be issued. Should you require an update, please contact the couriers directly using your postcode as a reference number, or contact us directly, and we will be happy to accommodate your request.
If you require a domestic delivery service, please advise us at the time of booking, and we will be more than happy to accommodate your request.
Self-collection and your own couriers are welcome, but please be aware that all packages are wrapped in shrink wrap and labeled accordingly. We do not hold boxes, bubble wrap, packaging bags, or any other form of packaging or tools on-site, although we do have pallet trucks and a forklift truck available on most days. All alternative packaging requirements must be provided by the collection agent/organization.
All deliveries are dispatched on Thursday for a Friday delivery, where possible
APC can be contacted as follows:
Web Address: https://apc-overnight.com/
Telephone Number: 0800373737
LPC can be contacted as follows:
Web Address: http://www.leedsparcelcompany.co.uk
Telephone Number: 01132455677
Walkers Transport can be contacted as follows:
Web Address: https://walkers-transport.co.uk/
Telephone Number: 0800 008 7306
All mainland deliveries are on a 24-hour service contract. Details of which can be found by contacting us directly. All delivery companies are third-party entities and have no connection with our business. As such, we cannot guarantee services out of our control and will not be held liable for any delays or failed deliveries. If your delivery is time-sensitive, we would be happy to accommodate self-collection or your own couriers.
All commercial deliveries from Betterbounce will be delivered to your specified billing address, which is the address that the card is registered to. It is presumed that anyone at your specified address has the authority to inspect and accept/sign for the delivery and the condition of the item(s). If this is not the case, please inform us when booking a delivery. Any payments made by BACS can be delivered to an address of your choice.
In addition to the above, all delivery dates and times are approximate, and the third-party services are completely out of our control. Should your delivery time/date be crucial, we strongly advise you to appoint your own couriers to avoid disappointment. We will not be held responsible for any loss or damage occurring as a result of a missed deadline
Delivery procedure
As all our deliveries are made for us by nationwide specialist carriers, it is very important that the following procedures are adhered to. Please take note as it’s not like other services you may be used to:
- Examine the goods carefully before accepting delivery. Signing ‘unchecked’, or ‘not Checked’ or similar is not acceptable and will be rejected should you later rely on this signature.
- If the product is damaged, then please refuse delivery and do not sign for it. We are insured and pay extra for a free return service at our expense. If you do not refuse a damaged delivery, there will be no claim can be made on your behalf later and no reimbursement of delivery costs. You will also have to pay a return fee. DO NOT keep damaged goods under any circumstances.
- Please keep the customer copy of the carrier’s documentation in case a dispute needs to b raised.
- You must inform us as soon as possible, at least within 24 hours of delivery or attempted delivery, of any problems so we can prepare for the return.
- Title and risk in the goods shall pass to you upon delivery and receipt by the carriers of a signed delivery note.
Following all of the above will ensure the correct procedures are followed, and that liability is accepted for deliveries. This allows us to claim on the party at fault without hindrance to yourself or your organization. Without any of the above, the liability will be wholly on the receiver.
Please remember that you have 30 minutes to inspect deliveries made by pallet and 15 minutes for deliveries made as a package (per item). Please ensure you are prepared for delivery to avoid disappointment. DO NOT accept or sign for goods that are damaged, and return them immediately.
When accepting/signing for a delivery, you are accepting/signing to say that you have inflated or checked the goods to a level you are happy with and are 100% satisfied with the goods. Should goods not be checked on delivery, we cannot be held responsible for any return fees associated with the products. The delivery service we pay for includes check and return free of charge. Please take advantage of this and do not accept/sign for goods unchecked.
Please ensure you have the correct inflation device available to check any inflatable goods prior to their arrival in case they arrive separately from your order.
If you opt not to use your own courier, all goods movements are entered into a contract with a third party on your behalf. Our company will not be held responsible for any loss or damage due to the above procedures not being adhered to. As stated above, delivery dates do not form part of the contract
Please see Terms & Conditions for further information and specific delivery details. Delivery dates do not form part of the contract. Any shipping delays will not be compensated for.
Please Note: All international shipping outside of the EU is airport only and not door-to-door. The client will remain responsible for all freight forwarding, import duty, VAT liability, and other fees in the country of receipt. This is not something we can assist with, and we will not be held liable for delays or financial loss arising as a result. Please ensure you have budgeted for this prior to placing an order with our company. We also have no way of producing export documents and no way of measuring the size and weight of goods in-house. This is all taken care of by our own freight forwarders
Please see Terms & Conditions for further information
Contact us
Should you have any queries regarding your deliveries, Please feel free to contact us direct via the details mentioned below.
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